Contact Center Adoption, Trends, and Challenges Survey

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Legacy Contact Centers: Who Among Them Will Win?

The saying “Big fish eats small fish” has been known to be true in the business world. Micro, small, and medium-sized businesses are at the risk of being overcome by … Continue reading Legacy Contact Centers: Who Among Them Will Win?

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Omnichannel Contact Center: The Future of Today’s Customer Service

Customers in today’s world want to communicate with contact centers through omnichannels. From phone calls, clients interact with agents through online chat and email. Customers want to contact through multi-channels … Continue reading Omnichannel Contact Center: The Future of Today’s Customer Service

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A Win-Win Option: Add Call-Back Option For Both Contact Center Agents and Customers

Contact centers are under great scrutiny when it comes to the services they provide. It is a reality that not all contact centers have the big budget to run the … Continue reading A Win-Win Option: Add Call-Back Option For Both Contact Center Agents and Customers

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4 Good Reasons Why Your Call Center Needs a Chabot

Technology, automation, service – according to Customer Think, these are the new elements that can make one contact center stand out from the rest. While the industry will always remain … Continue reading 4 Good Reasons Why Your Call Center Needs a Chabot

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10 Principles that Your Call Center Reps Should Remember

“Your entire company is a contact center.” That’s one advice from Forbes if you want to succeed in a very competitive landscape. That means that every single employee and department … Continue reading 10 Principles that Your Call Center Reps Should Remember

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