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read moreAs customer service becomes a priority area for businesses, managers and business owners are constantly on the lookout for new tools that will help them. Interestingly, one such tool that … Continue reading Ways to Use Slack to Improve Quality of Contact Center
read moreDo you believe that first impressions last? Or how about the age-old mantra that it only takes a few seconds for someone to form an opinion about you? In the … Continue reading Why Contact Centers are Called the Frontline of the Business
read moreAmong customer experience, content marketing, mobile, personalization, and social, customer experience came in as the most exciting opportunity for 2019. This is according to Econsultancy’s Digital Marketing Trends. A great … Continue reading Get the Most Out of Your Contact Centers
read moreThe word “automation” continues to generate much buzz. Managers are always on the lookout for strategies that can be done to generate more productivity and efficiency. Technology Advice compiles a few … Continue reading How Contact Centers Can Implement Workflow Automation
read more“The customer is always right. Even when they are wrong, they are still right,” Such is the mantra of all businesses and customer service representatives. Technology has made it so … Continue reading The Role of Contact Centers in Building Brand Loyalty
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