The Relationship of the Cloud and Contact Centers
read more7 Benefits of a Cloud Contact Center
read moreHow To Motivate Employees in Contact Centers
read more“Leaders want their agents to be flexible and self-motivated. Yet I’m perplexed when I see contact center leaders that are often their own worst enemies and resisting change,” Customer Think … Continue reading Assessing What Needs To Be Transformed in Contact Centers
read more“It might be impossible to please all your customers, but the rise in data analytics may play a key role in helping contact centers find a happy medium between customer … Continue reading Analytics: The Secret in Improving Contact Center KPIs
read moreEach organization succeeds once their morale is built. Customer Think points out the very reason why companies’ morale are destroyed. The article shows that when employees or subordinates see that … Continue reading Building Up Contact Center Morale
read moreGoogle rocked the customer service industry when it launched Contact Center AI. Fonolo reports that this announcement has added a boost to the launching of Duplex by Google. These are … Continue reading Contact Center AI: Google Steps Up
read more“CX is the yardstick by which every customer judges its relationship with your business. Poor customer experience threatens recurring revenue and customer loyalty, while consistently high-quality experiences can transform lukewarm … Continue reading Contact Center Success: Its Dependence on Customer Service
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