Contact Center Adoption, Trends, and Challenges Survey

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Ways to Use Slack to Improve Quality of Contact Center

As customer service becomes a priority area for businesses, managers and business owners are constantly on the lookout for new tools that will help them. Interestingly, one such tool that … Continue reading Ways to Use Slack to Improve Quality of Contact Center

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Why Contact Centers are Called the Frontline of the Business

Do you believe that first impressions last? Or how about the age-old mantra that it only takes a few seconds for someone to form an opinion about you? In the … Continue reading Why Contact Centers are Called the Frontline of the Business

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Get the Most Out of Your Contact Centers

Among customer experience, content marketing, mobile, personalization, and social, customer experience came in as the most exciting opportunity for 2019. This is according to Econsultancy’s Digital Marketing Trends. A great … Continue reading Get the Most Out of Your Contact Centers

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How Contact Centers Can Implement Workflow Automation

The word “automation” continues to generate much buzz. Managers are always on the lookout for strategies that can be done to generate more productivity and efficiency. Technology Advice compiles a few … Continue reading How Contact Centers Can Implement Workflow Automation

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The Role of Contact Centers in Building Brand Loyalty

“The customer is always right. Even when they are wrong, they are still right,” Such is the mantra of all businesses and customer service representatives. Technology has made it so … Continue reading The Role of Contact Centers in Building Brand Loyalty

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