The Latest
Why Giving Employees the Freedom to Work from Home Could be a Recipe for Success
read more
What Statistics Say About the Future of Contact Centers
read more
How to Increase Chances of Successful First Contacts with AI, Bots, and Big Data
read more
Why Chat Bots are Killing Customer Engagement
The advent of chat bots helps marketers find leads faster. Businesses are struggling to keep up with thousands of inquiries on a given day, and their earnings are unlikely to … Continue reading Why Chat Bots are Killing Customer Engagement
read more
Survey Scores Don’t Reveal Success in Contact Center Practices
If one wants to measure success, survey scores typically become the basis. For many, survey results serve as a motivation to do better in the field, but these scores do … Continue reading Survey Scores Don’t Reveal Success in Contact Center Practices
read more
Coaches Share How Contact Center Companies Break the Silos Collaboration
Call centers around the world experience the same problems day in and day out. Yet, many companies in this field work in silos and fail to realize the greater benefits … Continue reading Coaches Share How Contact Center Companies Break the Silos Collaboration
read more
AI Impacts Contact Center Industry, But Not Enough to Replace Human Agents
Contact centers are the frontline of businesses in reaching out to their customers. Over the years, artificial intelligence has invaded the way companies communicate with their clients. Gartner analysts predicted … Continue reading AI Impacts Contact Center Industry, But Not Enough to Replace Human Agents
read more
How Contact Centers Evolve to Empower Customers to Take Action
Modern-day contact centers have evolved greatly not just to provide better customer experience but also help agents achieve work-life balance. The digital revolution has transformed contact centers at a rapid … Continue reading How Contact Centers Evolve to Empower Customers to Take Action
read more