The Latest
Learn the Secrets Behind Zappos’ Excellent Customer Service
read more
How the Cloud Can Optimize Contact Centers
read more
Why Contact Centers will Benefit from Generation Z
read more
Ways to Use Slack to Improve Quality of Contact Center
As customer service becomes a priority area for businesses, managers and business owners are constantly on the lookout for new tools that will help them. Interestingly, one such tool that … Continue reading Ways to Use Slack to Improve Quality of Contact Center
read more
Why Contact Centers are Called the Frontline of the Business
Do you believe that first impressions last? Or how about the age-old mantra that it only takes a few seconds for someone to form an opinion about you? In the … Continue reading Why Contact Centers are Called the Frontline of the Business
read more
Get the Most Out of Your Contact Centers
Among customer experience, content marketing, mobile, personalization, and social, customer experience came in as the most exciting opportunity for 2019. This is according to Econsultancy’s Digital Marketing Trends. A great … Continue reading Get the Most Out of Your Contact Centers
read more
How Contact Centers Can Implement Workflow Automation
The word “automation” continues to generate much buzz. Managers are always on the lookout for strategies that can be done to generate more productivity and efficiency. Technology Advice compiles a few … Continue reading How Contact Centers Can Implement Workflow Automation
read more
The Role of Contact Centers in Building Brand Loyalty
“The customer is always right. Even when they are wrong, they are still right,” Such is the mantra of all businesses and customer service representatives. Technology has made it so … Continue reading The Role of Contact Centers in Building Brand Loyalty
read more