September 4, 2017 / GuidesFor Team
“Your entire company is a contact center.” That’s one advice from Forbes if you want to succeed in a very competitive landscape. That means that every single employee and department must be hard-wired to respond to a customer’s needs as efficiently as he can, and retain his loyalty and engagement. This kind of behavior though is possible only if you teach your workforce the ten important principles that make a contact center successful – and they all start with putting the customer first. Read on for more. – Cora Llamas.
Posted In: Research