September 4, 2017 / GuidesFor Team
Technology, automation, service – according to Customer Think, these are the new elements that can make one contact center stand out from the rest. While the industry will always remain people-centric and customer-focused, automation and chatbots will accelerate their efficiency and make the entire contact center even more competitive and agile. The following article gives four good reasons why your business should embrace the chatbot trend, and not shun away from it. Read on for more. – Cora Llamas.
Posted In: Research