October 29, 2018 / GuidesFor Team
Contact center companies are seeing the benefit of adopting artificial intelligence in their day-to-day customer relations. Contact centers have provided opportunities for companies to deliver better results to customers such as shorter queue, automation, self-directed solutions, call recording, and improved security features. With these advancements, people working in the business processes outsourcing industry are worried that AI would replace human labor.
Andrew Peart at Artificial Solutions reported in Forbes AI is not there yet. The level of authenticity and efficacy that machines can provide cannot match human capability. It is important to know if AI will actually be an asset in the organization. Study the organization’s size, structure, and demand to know the best time to adopt AI. – Rub Valdez
Posted In: Research