October 29, 2018 / GuidesFor Team
Call centers around the world experience the same problems day in and day out. Yet, many companies in this field work in silos and fail to realize the greater benefits of collaborating with other businesses. Bloomberg reported that the availability of people skills does not compensate for the demand for effective call center agents.
This is why contact center leaders are encouraging collaboration among business owners and industry experts to share common problems and best practices. High attrition rates happen when agents leave their jobs without a qualified or skilled employee to assume the post. During this difficult transition, team leaders and managers should step up while giving their subordinates the leeway to learn the ropes of the job. – Rub Valdez
Posted In: Research