October 29, 2018 / GuidesFor Team
Contact center companies are always driven by the constant challenge of retaining first-contact customers. It is difficult and tricky as customers change their minds almost unpredictably. This is where bots, artificial intelligence, and big data come into play to help companies manage their expectations and grow their sales funnel over time.
Bots and AI are particularly effective strategies because it directs prospects to know more about the product or service offering. These tools keep leads engaged and interested until such time that their mood pushes them to become a paying customer. However, contact centers should realize that AI-operated devices are usually not an effective way to communicate with existing long-term clients. – Rub Valdez
Posted In: Research