Why Chat Bots are Killing Customer Engagement

October 29, 2018 / GuidesFor Team

The advent of chat bots helps marketers find leads faster. Businesses are struggling to keep up with thousands of inquiries on a given day, and their earnings are unlikely to cover costs of hiring new staff. How you use bots in today’s fast-paced environment can make or break your business.

A consumer advocate published an unsolicited advice on Forbes suggesting that chat bots could be killing customer service. In fact, it could be obliterating a business’ fleeting relationship with repeat customers or prospects. After all, consumers still prefer human agents to handle their concerns, according to a Global Consumer Customer Service Report. – Rub Valdez

Read the source article at Forbes Welcome

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