Contact Center AI: Google Steps Up

January 23, 2019 / GuidesFor Team

Google rocked the customer service industry when it launched Contact Center AI. Fonolo reports that this announcement has added a boost to the launching of Duplex by Google.  These are speech analytics, self-serve, and the provision of real-time information. Among these three, speech analytics brings a great AI contribution. Topics can be categorized based on keywords that customers provide. This is amazing as it enhances the speed and efficiency of contact centers. Read on for more.  ~ Lornajane Altura

Read the source article at Call-Back Software for the Call Center

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