Contact Center Success: Its Dependence on Customer Service

January 23, 2019 / GuidesFor Team

“CX is the yardstick by which every customer judges its relationship with your business. Poor customer experience threatens recurring revenue and customer loyalty, while consistently high-quality experiences can transform lukewarm customers into full-blown brand advocates,” No Jitter recommends.  Success in contact centers involves an omnichannel approach. The use of different channels of communication with clients is the current trend in contact centers. Companies must have a long-term game plan for customer service.  Read on to know more. ~ Lornajane Altura

Read the source article at No Jitter

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