How To Motivate Employees in Contact Centers

January 23, 2019 / GuidesFor Team

All companies need to have well-motivated employees. This also holds true when it comes to contact centers. Nice InContact reports that centers must find the right people. Finding the right people to hire is the first step to have a well-motivated organization. Hiring officers must know the profile of the candidates that they have to hire as well as their short-term and long-term goals.. Employees need to have continuous feedback. If they are doing a good performance, they must be informed that they are on the right track. It keeps them motivated. Contact center agents often are at the receiving end of irate customers. If companies provide fun activities, they could well know that they are appreciated by the company.  Read on for more.~ Lornajane Altura

Read the source article at The Cloud Contact Center Software Leader

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