The Relationship of the Cloud and Contact Centers

January 23, 2019 / GuidesFor Team

“A big part of this is the contact center, not just because the cloud provides great business value here, but also because it’s increasingly being tied to other things that provide other forms of business value,” IT Toolbox reports. VoIP is the tool that connects the cloud to contact centers. There is a reduced cost when it comes to utilizing the cloud for VoIP. However, this may not hold true for other communication channels.  The bottom line is still on the use of the cloud for all communication channels and not just VoIP. The great analogy is the phone to the workplace while the contact center for communications. ~ Lornajane Altura

 

 

Read the source article at IT Communities

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