Get the Most Out of Your Contact Centers

July 25, 2019 / GuidesFor Team

Among customer experience, content marketing, mobile, personalization, and social, customer experience came in as the most exciting opportunity for 2019. This is according to Econsultancy’s Digital Marketing Trends. A great customer experience translates to customers who are willing to spend more. Additionally, a Walker study found that by 2020, customer experience might be able to overtake price and product as the key brand differentiator. This shows that business owners must prioritize this aspect of their businesses. One way to do this is by carefully mapping out the current customer journey. Check out this CustomerThink article as it discusses how value can be maximized in contact centers through journey mapping. – Regina Ongkiko

Read the source article at CustomerThink

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