How Contact Centers Can Implement Workflow Automation

July 25, 2019 / GuidesFor Team

The word “automation” continues to generate much buzz. Managers are always on the lookout for strategies that can be done to generate more productivity and efficiency. Technology Advice compiles a few statistics. Here is one of the more interesting ones: Out of 2000 work tasks, 45% can be automated. This includes processing transactions, product demos, and answering product questions. Recently, the application of automation in contact centers is being looked into. This is because there seems to always be a surplus in the employee-task ration. Read this piece from Business2Community and learn how workflows in contact centers can be automated. – Regina Ongkiko

 

Read the source article at Business 2 Community

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