How the Cloud Can Optimize Contact Centers

July 25, 2019 / GuidesFor Team

By the year 2020, more than 80% of enterprise workloads will be up in the cloud. This is according to a Forbes article published early in 2018. Aside from databases, even contact centers are making the move to the cloud. DestinationCRM notes that the cloud-based contact center infrastructure market is booming and looks very promising. Transitioning to the cloud will help reduce costs and will be able to contribute to the improvement of customer experiences. Despite these benefits, there are still some skeptics who view cloud-based contact centers as unnecessary. This feature article in Tech Zone 360 dotes on how you can avoid issues in contact centers through the use of cloud technology. – Regina Ongkiko

Read the source article at TechZone360

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