Learn the Secrets Behind Zappos’ Excellent Customer Service

July 25, 2019 / GuidesFor Team

The relationship between customer experience and service and business success cannot be more emphasized. Bain & Company reported that businesses with better customer experiences are able to have revenues that are 4% to 8% above the market average. Likewise, happy customers are more likely to recommend your product or service to others. Businesses are starting to realize that they should zero in on customer experiences as a way to increase their bottom line. Part of this is by improving their customer service processes and workflows. Read this Forbes account and learn how Zappos is able to deliver excellent customer experiences through their contact center. – Regina Ongkiko


Read the source article at Forbes Welcome

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