Ways to Use Slack to Improve Quality of Contact Center

July 25, 2019 / GuidesFor Team

As customer service becomes a priority area for businesses, managers and business owners are constantly on the lookout for new tools that will help them. Interestingly, one such tool that is gaining ground started off as a messaging app. This is a story for the digital age. Slack went from zero to $ 7 billion in less than five years. Today, it is being used by more than 40% of Fortune 100 companies. Everlane and Happy Returns are two brands that have reinvented the face of customer service as we know it, and they were able to do so because of Slack. Learn how you can use Slack to create better customer experiences and journeys with this article from Customer Think. – Regina Ongkiko 


Read the source article at CustomerThink

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