Why Contact Centers will Benefit from Generation Z

July 25, 2019 / GuidesFor Team

Stand back, millennials, Generation Z is taking the stage. Bloomberg even predicts that this 2019, Generation Z will make up 32% of the global population. The oldest members of Gen Z are even old enough to have jobs now. This can be seen as an advantage by some business owners since Gen Z is very adaptable to technology. This is good news for most tech-based industries, but contact centers will definitely benefit a lot from Gen Z workers. Growing up with technology and screens, Gen Z’s digital expertise can prove to be an asset in contact centers. Learn how you can best engage Generation Z in the contact center with this guide from Customer Think. – Regina Ongkiko

Read the source article at CustomerThink

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