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The Contact Center of the Future

“It’s time for companies to start thinking about how automation, offshoring, and onshoring will impact their bottom line, especially in their customer service centers, which tend to be cost sinks,” … Continue reading The Contact Center of the Future

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Enhance Key Performance Indicators: Method of Improving Customer Service of Contact Centers

“Customer experience is a key competitive brand differentiator. To build long-lasting customer relationships, you must deliver effortless, omnichannel experiences,” Genesys reports.  One of the ways that a contact center can … Continue reading Enhance Key Performance Indicators: Method of Improving Customer Service of Contact Centers

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CRM Boosts Member Retention among Nonprofit Organizations

Organizations, especially non-profit ones, struggle to maintain and grow their membership. Membership retention is a crucial determinant of success. It is also a factor for high morale and productivity among … Continue reading CRM Boosts Member Retention among Nonprofit Organizations

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Why Giving Employees the Freedom to Work from Home Could be a Recipe for Success

In a technology-driven age, there are lots of reasons to allow employees to work from home. Besides, maintaining an office space seems like an impractical thing to do if one … Continue reading Why Giving Employees the Freedom to Work from Home Could be a Recipe for Success

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What Statistics Say About the Future of Contact Centers

How powerful statistics can be in predicting the contact center trends? Customer engagement is continuously evolving with new technologies on the rise and changing market demands. A 2017 study by … Continue reading What Statistics Say About the Future of Contact Centers

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