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Why Giving Employees the Freedom to Work from Home Could be a Recipe for Success

In a technology-driven age, there are lots of reasons to allow employees to work from home. Besides, maintaining an office space seems like an impractical thing to do if one … Continue reading Why Giving Employees the Freedom to Work from Home Could be a Recipe for Success

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What Statistics Say About the Future of Contact Centers

How powerful statistics can be in predicting the contact center trends? Customer engagement is continuously evolving with new technologies on the rise and changing market demands. A 2017 study by … Continue reading What Statistics Say About the Future of Contact Centers

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How to Increase Chances of Successful First Contacts with AI, Bots, and Big Data

Contact center companies are always driven by the constant challenge of retaining first-contact customers. It is difficult and tricky as customers change their minds almost unpredictably. This is where bots, … Continue reading How to Increase Chances of Successful First Contacts with AI, Bots, and Big Data

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Why Chat Bots are Killing Customer Engagement

The advent of chat bots helps marketers find leads faster. Businesses are struggling to keep up with thousands of inquiries on a given day, and their earnings are unlikely to … Continue reading Why Chat Bots are Killing Customer Engagement

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Survey Scores Don’t Reveal Success in Contact Center Practices

If one wants to measure success, survey scores typically become the basis. For many, survey results serve as a motivation to do better in the field, but these scores do … Continue reading Survey Scores Don’t Reveal Success in Contact Center Practices

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