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Learn the Secrets Behind Zappos’ Excellent Customer Service

The relationship between customer experience and service and business success cannot be more emphasized. Bain & Company reported that businesses with better customer experiences are able to have revenues that … Continue reading Learn the Secrets Behind Zappos’ Excellent Customer Service

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How the Cloud Can Optimize Contact Centers

By the year 2020, more than 80% of enterprise workloads will be up in the cloud. This is according to a Forbes article published early in 2018. Aside from databases, … Continue reading How the Cloud Can Optimize Contact Centers

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Why Contact Centers will Benefit from Generation Z

Stand back, millennials, Generation Z is taking the stage. Bloomberg even predicts that this 2019, Generation Z will make up 32% of the global population. The oldest members of Gen … Continue reading Why Contact Centers will Benefit from Generation Z

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Ways to Use Slack to Improve Quality of Contact Center

As customer service becomes a priority area for businesses, managers and business owners are constantly on the lookout for new tools that will help them. Interestingly, one such tool that … Continue reading Ways to Use Slack to Improve Quality of Contact Center

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Why Contact Centers are Called the Frontline of the Business

Do you believe that first impressions last? Or how about the age-old mantra that it only takes a few seconds for someone to form an opinion about you? In the … Continue reading Why Contact Centers are Called the Frontline of the Business

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