Tag: Research

The Relationship of the Cloud and Contact Centers

January 23, 2019 / GuidesFor Team

“A big part of this is the contact center, not just because the cloud provides great business value here, but also because it’s increasingly being tied to other things that … Continue reading The Relationship of the Cloud and Contact Centers

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7 Benefits of a Cloud Contact Center

January 23, 2019 / GuidesFor Team

Many are confused when it comes to the difference of a cloud contact center versus the traditional one. Go Mindsight points out that, “It refers to whether the contact center … Continue reading 7 Benefits of a Cloud Contact Center

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How To Motivate Employees in Contact Centers

January 23, 2019 / GuidesFor Team

All companies need to have well-motivated employees. This also holds true when it comes to contact centers. Nice InContact reports that centers must find the right people. Finding the right … Continue reading How To Motivate Employees in Contact Centers

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Assessing What Needs To Be Transformed in Contact Centers

January 23, 2019 / GuidesFor Team

“Leaders want their agents to be flexible and self-motivated. Yet I’m perplexed when I see contact center leaders that are often their own worst enemies and resisting change,” Customer Think … Continue reading Assessing What Needs To Be Transformed in Contact Centers

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Analytics: The Secret in Improving Contact Center KPIs

January 23, 2019 / GuidesFor Team

“It might be impossible to please all your customers, but the rise in data analytics may play a key role in helping contact centers find a happy medium between customer … Continue reading Analytics: The Secret in Improving Contact Center KPIs

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Building Up Contact Center Morale

January 23, 2019 / GuidesFor Team

Each organization succeeds once their morale is built. Customer Think points out the very reason why companies’ morale are destroyed. The article shows that when employees or subordinates see that … Continue reading Building Up Contact Center Morale

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Contact Center AI: Google Steps Up

January 23, 2019 / GuidesFor Team

Google rocked the customer service industry when it launched Contact Center AI. Fonolo reports that this announcement has added a boost to the launching of Duplex by Google.  These are … Continue reading Contact Center AI: Google Steps Up

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Contact Center Success: Its Dependence on Customer Service

January 23, 2019 / GuidesFor Team

“CX is the yardstick by which every customer judges its relationship with your business. Poor customer experience threatens recurring revenue and customer loyalty, while consistently high-quality experiences can transform lukewarm … Continue reading Contact Center Success: Its Dependence on Customer Service

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Benchmark Performance of Customer Service Through Contact Center Metrics

January 23, 2019 / GuidesFor Team

“One of the best exercises that I did every year as a contact center leader was to evaluate whether our metrics were providing the most meaningful measures of success,” No … Continue reading Benchmark Performance of Customer Service Through Contact Center Metrics

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The Contact Center of the Future

January 7, 2019 / GuidesFor Team

“It’s time for companies to start thinking about how automation, offshoring, and onshoring will impact their bottom line, especially in their customer service centers, which tend to be cost sinks,” … Continue reading The Contact Center of the Future

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