Tag: Research

Learn the Secrets Behind Zappos’ Excellent Customer Service

July 25, 2019 / GuidesFor Team

The relationship between customer experience and service and business success cannot be more emphasized. Bain & Company reported that businesses with better customer experiences are able to have revenues that … Continue reading Learn the Secrets Behind Zappos’ Excellent Customer Service

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How the Cloud Can Optimize Contact Centers

July 25, 2019 / GuidesFor Team

By the year 2020, more than 80% of enterprise workloads will be up in the cloud. This is according to a Forbes article published early in 2018. Aside from databases, … Continue reading How the Cloud Can Optimize Contact Centers

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Why Contact Centers will Benefit from Generation Z

July 25, 2019 / GuidesFor Team

Stand back, millennials, Generation Z is taking the stage. Bloomberg even predicts that this 2019, Generation Z will make up 32% of the global population. The oldest members of Gen … Continue reading Why Contact Centers will Benefit from Generation Z

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Ways to Use Slack to Improve Quality of Contact Center

July 25, 2019 / GuidesFor Team

As customer service becomes a priority area for businesses, managers and business owners are constantly on the lookout for new tools that will help them. Interestingly, one such tool that … Continue reading Ways to Use Slack to Improve Quality of Contact Center

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Why Contact Centers are Called the Frontline of the Business

July 25, 2019 / GuidesFor Team

Do you believe that first impressions last? Or how about the age-old mantra that it only takes a few seconds for someone to form an opinion about you? In the … Continue reading Why Contact Centers are Called the Frontline of the Business

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Get the Most Out of Your Contact Centers

July 25, 2019 / GuidesFor Team

Among customer experience, content marketing, mobile, personalization, and social, customer experience came in as the most exciting opportunity for 2019. This is according to Econsultancy’s Digital Marketing Trends. A great … Continue reading Get the Most Out of Your Contact Centers

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How Contact Centers Can Implement Workflow Automation

July 25, 2019 / GuidesFor Team

The word “automation” continues to generate much buzz. Managers are always on the lookout for strategies that can be done to generate more productivity and efficiency. Technology Advice compiles a few … Continue reading How Contact Centers Can Implement Workflow Automation

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The Role of Contact Centers in Building Brand Loyalty

July 25, 2019 / GuidesFor Team

“The customer is always right. Even when they are wrong, they are still right,” Such is the mantra of all businesses and customer service representatives. Technology has made it so … Continue reading The Role of Contact Centers in Building Brand Loyalty

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Understanding Contact Center Quality Scores

July 25, 2019 / GuidesFor Team

Contact centers have never been more relevant in the business landscape, and the industry just keeps growing. In 2015, US contact centers spent $12.4 billion in one year on simple … Continue reading Understanding Contact Center Quality Scores

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The Relationship of the Cloud and Contact Centers

January 23, 2019 / GuidesFor Team

“A big part of this is the contact center, not just because the cloud provides great business value here, but also because it’s increasingly being tied to other things that … Continue reading The Relationship of the Cloud and Contact Centers

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