Tag: Research

Why Giving Employees the Freedom to Work from Home Could be a Recipe for Success

October 29, 2018 / GuidesFor Team

In a technology-driven age, there are lots of reasons to allow employees to work from home. Besides, maintaining an office space seems like an impractical thing to do if one … Continue reading Why Giving Employees the Freedom to Work from Home Could be a Recipe for Success

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What Statistics Say About the Future of Contact Centers

October 29, 2018 / GuidesFor Team

How powerful statistics can be in predicting the contact center trends? Customer engagement is continuously evolving with new technologies on the rise and changing market demands. A 2017 study by … Continue reading What Statistics Say About the Future of Contact Centers

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How to Increase Chances of Successful First Contacts with AI, Bots, and Big Data

October 29, 2018 / GuidesFor Team

Contact center companies are always driven by the constant challenge of retaining first-contact customers. It is difficult and tricky as customers change their minds almost unpredictably. This is where bots, … Continue reading How to Increase Chances of Successful First Contacts with AI, Bots, and Big Data

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Why Chat Bots are Killing Customer Engagement

October 29, 2018 / GuidesFor Team

The advent of chat bots helps marketers find leads faster. Businesses are struggling to keep up with thousands of inquiries on a given day, and their earnings are unlikely to … Continue reading Why Chat Bots are Killing Customer Engagement

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Survey Scores Don’t Reveal Success in Contact Center Practices

October 29, 2018 / GuidesFor Team

If one wants to measure success, survey scores typically become the basis. For many, survey results serve as a motivation to do better in the field, but these scores do … Continue reading Survey Scores Don’t Reveal Success in Contact Center Practices

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Coaches Share How Contact Center Companies Break the Silos Collaboration

October 29, 2018 / GuidesFor Team

Call centers around the world experience the same problems day in and day out. Yet, many companies in this field work in silos and fail to realize the greater benefits … Continue reading Coaches Share How Contact Center Companies Break the Silos Collaboration

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AI Impacts Contact Center Industry, But Not Enough to Replace Human Agents

October 29, 2018 / GuidesFor Team

Contact centers are the frontline of businesses in reaching out to their customers. Over the years, artificial intelligence has invaded the way companies communicate with their clients. Gartner analysts predicted … Continue reading AI Impacts Contact Center Industry, But Not Enough to Replace Human Agents

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How Contact Centers Evolve to Empower Customers to Take Action

October 29, 2018 / GuidesFor Team

Modern-day contact centers have evolved greatly not just to provide better customer experience but also help agents achieve work-life balance. The digital revolution has transformed contact centers at a rapid … Continue reading How Contact Centers Evolve to Empower Customers to Take Action

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A Comprehensive Guide to Adopting AI in Contact Centers

October 29, 2018 / GuidesFor Team

Contact center companies are seeing the benefit of adopting artificial intelligence in their day-to-day customer relations. Contact centers have provided opportunities for companies to deliver better results to customers such … Continue reading A Comprehensive Guide to Adopting AI in Contact Centers

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When to Use Period in Communications in Contact Centers

February 5, 2018 / GuidesFor Team

Period. Its use can make or break a deal. Really? So, it seems. Contact centers are now in a great divide when it comes to the use of the period. … Continue reading When to Use Period in Communications in Contact Centers

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