Research Archives - Page 4 of 4 - Guides for Contact Center

Tag: Research

When to Use Period in Communications in Contact Centers

February 5, 2018 / GuidesFor Team

Period. Its use can make or break a deal. Really? So, it seems. Contact centers are now in a great divide when it comes to the use of the period. … Continue reading When to Use Period in Communications in Contact Centers

read more
Posted In: Research
0 Comments

The Power of Social Customer Service

February 5, 2018 / GuidesFor Team

The power of social media can never be questioned. Even if the post turns out to be fake, when it becomes viral, the person or company attached to it becomes … Continue reading The Power of Social Customer Service

read more
Posted In: Research
0 Comments

AI, Customer Care and Contact Centers: Their Relationships

February 5, 2018 / GuidesFor Team

Science-fiction movies often fascinate their viewers with the seeming technological fantasies that their plots use. They even seem to mirror the reality that happens in the world. Gone are the days … Continue reading AI, Customer Care and Contact Centers: Their Relationships

read more
Posted In: Research
0 Comments

Legacy Contact Centers: Who Among Them Will Win?

February 5, 2018 / GuidesFor Team

The saying “Big fish eats small fish” has been known to be true in the business world. Micro, small, and medium-sized businesses are at the risk of being overcome by … Continue reading Legacy Contact Centers: Who Among Them Will Win?

read more
Posted In: Research
0 Comments

Omnichannel Contact Center: The Future of Today’s Customer Service

February 5, 2018 / GuidesFor Team

Customers in today’s world want to communicate with contact centers through omnichannels. From phone calls, clients interact with agents through online chat and email. Customers want to contact through multi-channels … Continue reading Omnichannel Contact Center: The Future of Today’s Customer Service

read more
Posted In: Research
0 Comments

A Win-Win Option: Add Call-Back Option For Both Contact Center Agents and Customers

February 5, 2018 / GuidesFor Team

Contact centers are under great scrutiny when it comes to the services they provide. It is a reality that not all contact centers have the big budget to run the … Continue reading A Win-Win Option: Add Call-Back Option For Both Contact Center Agents and Customers

read more
Posted In: Research
0 Comments

4 Good Reasons Why Your Call Center Needs a Chabot

September 4, 2017 / GuidesFor Team

Technology, automation, service – according to Customer Think, these are the new elements that can make one contact center stand out from the rest. While the industry will always remain … Continue reading 4 Good Reasons Why Your Call Center Needs a Chabot

read more
Posted In: Research
0 Comments

10 Principles that Your Call Center Reps Should Remember

September 4, 2017 / GuidesFor Team

“Your entire company is a contact center.” That’s one advice from Forbes if you want to succeed in a very competitive landscape. That means that every single employee and department … Continue reading 10 Principles that Your Call Center Reps Should Remember

read more
Posted In: Research
0 Comments

Six Tips to Improve Customer Experience and Operations with Contact Center as a Service

Six tips to improve the customer experience and streamline operations with a cloud contact center. Companies of all sizes can compete effectively and deliver next generation customer service by employing a cloud based contact center. A cloud contact center can help you differentiate your company, keep you agile, and maximize your customer experience (CX).

7 Ways a Cloud Contact Center Solution Can Benefit Your Bottom Line

Contact centers work hard to support the well-being of their customers. But to be at the top of its game for customers, a contact center needs to maintain a solid bottom line. When it comes to reducing costs, improving efficiencies and delivering outstanding service a cloud solution can help.

The Customer Focused Contact Center

The customer focused enterprise begins within the customer focused contact center This paper is a companion to the recent IBM release “Advocacy in the Customer Focused Enterprise”. It will expound of the base concepts discussed there and describe how the theories and practices apply to one of the most vital customer-focused operations for companies today: the contact center. Readers should reference the IBM handbook “Advocacy in the Customer Focused Enterprise” for more detailed descriptions of the concepts presented here.

VIEW ALL GUIDES